Our shipping calculator is quite accurate, and shows all of our preferred methods. If you'd like a special method which you didn't see offered on our site, please contact us as soon as possible and let us know in the Order Comments field.

We are happy to send our herbs and products anywhere in the world where the law allows. We have successfully sent orders to Europe, South America, Australia, Asia, and the Middle East. Credit cards will be billed for actual shipping. Our shipping calculator let you choose among several shipping methods.

It is the international customer's responsibility to pay customs fees and to be familiar with the laws in their country regarding which products are allowable or not. If customs does not allow a shipment and returns it to us, the customer can decide whether to try again or to cancel the order. There will be a 20% restocking fee for orders returned in new condition and a 50% fee for opened or used containers. Shipping charges are not refundable. There are some countries which have restrictions on importing medicines or cosmetics, including Germany and Spain. Please check with your customs office or check for your country's restrictions on a site such as www.usps.com.

We work to get all orders out as quickly as possible. This is generally within 1-2 business days of the order date, usually next business day for in stock items. Custom formulations may take a bit longer, as they're made by hand in small batches and need some time to steep, strain, and bottle. If an order is going to take longer than 5 business days to process and send, you'll be notified and given options.

We offer a rush order service for an extra $5 fee. This isn't generally needed, as we send most orders quite quickly anyhow. When you request "Rush" in the special instructions field of the order form, we send your order within 24 hours of receiving it during the business week. Please note that if you place a rush order Friday at 11pm, we won't get it until Monday and then we will pack, process, and send it within 24 hours--so it may take until Tuesday to go out. If we don't get your order out within 24 hours, no rush fee will be charged, but we will still keep your order at the front of the queue. We recommend rush orders only in cases of medical necessity.

For normal orders with back-ordered items, we will send what we have and then send the rest at our expense when it comes in, unless it will take less than 1 week to get in the back-ordered items. Rush orders for products which are out of stock will be placed on the back-order list, and no rush fee will be charged. If your rush order is put on the back-order list, you will receive an e-mail or phone call notifying you. If you order more than one product and one is out of stock and one is in stock, we will rush out what we have if your order is a rush order and send the rest when it is in stock again, unless you request that we wait until everything is in stock. Actual shipping will be charged for both shipments.

Back-ordered items for standard (non-rush) orders usually arrive in time for us to send the order out within 1 week. If a back-ordered item is delayed longer than 1-2 weeks (due to import delays, etc.), we will notify you and give you options.

Customers wishing to cancel orders must do so in writing (e-mail is OK) before the shipment is sent. Shipments cancelled after dispatch are subject to a 20% restocking fee and freight charges. Accounts will only be credited after the goods have been returned to us unopened. Opened and used goods cannot be returned for credit without prior authorization. There will be a 20% restocking fee for orders returned in new condition and a 50% fee for opened or used containers. Shipping charges are not refundable.

If you'd like to insure your USPS order, write "Please add insurance" in the special instructions field. U.S. orders can all be insured for a small fee depending on the value of the items. The U.S. Postal Service offers international insurance to some countries but not others, so if you're from a country which doesn't allow insurance, we cannot offer insurance. UPS automatically insures shipments.

If you don't opt to insure your shipment and it is lost in the mail or stolen from your mailbox, we do not offer free replacement. If you have insured your order and it is lost or stolen, we will do our part to help you claim the insured value from the postal service.

We strongly recommend using trackable shipping. All U.S. orders sent via USPS Priority Mail are sent with delivery confirmation. You will receive the tracking number with your delivery confirmation e-mail. Orders can also be tracked by logging in with a free account and going to 'Order History'.

If your order is damaged due to insufficient packaging, please send it back and we will gladly replace it with the same items. If your order is damaged due to postal mishandling, please make an insurance claim with the delivery service and let us know.

There have been very few instances of orders being lost or damaged, and we have approached each one as an individual case. Our goal is to completely satisfy our customers while maintaining fair policies which discourage criminal abuse and encourage individual responsibility.

While we pride ourselves on answering your questions in a timely manner, please realize that our customer service staff and the shipping staff are the same 2 people. Our online shopping cart offers superb order tracking and progress notification. It is essential you provide an accurate e-mail address with your order. We never spam or sell your information. Please take advantage of our free account program which will allow you online order tracking, printable invoices, product notifications, and more. If you place a non-rush order, please allow us a full week to ship it before calling or e-mailing to check on the status of your order. You will receive an e-mail notifying you that your card has been billed and your order has been sent.

If you have further questions on an order in process, please e-mail: Ken at AncientWay dotcom.

If you have any questions or suggestions about our policies or products, please e-mail: Kevin at Ancient Way dotcom.